![]() ![]() This means the online status of your parcel may not be correct, but your shipment is actually still on its way to you.ĭid you not receive anything after a working day? We are sorry to hear that! The first step is to contact the sender, for example the webshop where you placed your order. ![]() In many cases when your order seems to be delivered in track and trace, but you did not receive it, it will still be delivered to you the next working day. Just to be sure, please check if this has happened in your case and if your closest neighbors have received your order.ĭid your neighbors not receive anything either? Then we advise you to wait one working day. It may be the case that our courier has delivered your parcel to your neighbors or in an (external) mailbox, but forgot to pass this information on. Does track and trace state that your parcel has been delivered, but didn't you receive anything? Don't worry, there are a couple of things you can do. ![]()
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